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Search
Engine Optimization and Web Site Usability
Build
a Web site and the people will come.
Ha! If it were only that easy! The Web is the one sales environment
where the customer has total empowerment. They have all the
resources (i.e., your competitors) just a mouse-click away.
Not
only are you in competition with the millions of other Web sites
owners who sell the same product/service as you, but you are
also competing for users' time and attention. While search engine
optimization and submission can bring you the traffic you need,
only you can ensure that visitors will stay on your site by
giving them a reason to want to stay. That is where Web site
usability comes in.
What
is Web site usability?
The International Standards Organization (ISO) defines Web site
usability as the "effectiveness, efficiency and satisfaction
with which a specified set of users can achieve a specified
set of tasks in a particular environment." In simpler terms,
usability is how efficiently and effectively users can accomplish
what they are trying to do when they visit your Web site.
Now
that you have an understanding of usability, we'll explain the
basics of what a Web site should include to make the most of
the user experience:
Content
is king
Let's
face it, people visit Web sites for content -- they want information.
Sure, it helps if your site is visibly appealing as well. But,
without the right content, the results of the user experience
can be fatal to your business. They simply won't come back.
Here
are a few tips to remember in regards to content:
1.
Be concise. Research shows that reading from a computer
screen is about 25% slower than reading from paper or other
print medium. To that end, you will want to edit your writing
to say the exact same thing in half the words it would take
if you were writing on paper. Also, think back to the last
time you came to one of those really long-winded Web sites
where the content may have been great, but you still had to
scroll and scroll and scroll to get to the end. It can be
a nuisance. So, keep your pages short.
2.
Make your content scannable. When people use the Internet,
they are looking at mass amounts of information. Help them
get to the core of what they want by using bulleted items,
short paragraphs, and subheadings to make it easier for them
to find what they are looking for.
3.
Write without error. There is no excuse -- absolutely
none -- for poor grammar, typographical errors, and misspellings.
If you own a computer, you have access to spell-checking and
grammar-checking technologies. Use them. These small details
will reflect upon your site. If you don't convey professionalism
on your own business, how will you be conveyed to potential
clients? Can they trust you with theirs? Before uploading
any new content, proofread it. Then, turn it over to someone
else for their input.
4.
Write as if you were a Public Relations pro. Granted,
many of us aren't PR exec's, but you should know how to market
your business. Use the lingo that is most appropriate for
your business. While you want to provide information, your
main goal is still one thing: to sell. So, write to sell.
5.
Maximize your keywords. As part of the search engine
optimization process, you went to great lengths to select
keywords and phrases that are most appropriate for your business.
Be sure to use them whenever possible (without being overtly
redundant) in your content.
6.
Refresh, refresh, refresh. Web sites should be updated
on a regular basis -- don't let them go stale. Add new products/services,
update users with new information and tools, do what you can
to change your content and keep users coming back for more.
7.
Know your audience. Since most audiences vary in terms
of experience level with both your product/service and their
experience level with the internet, you will want to simplify
things more than ever. You don't want to talk to yourself -
make sure potential clients understand your product/service.
The best way to do this is to create content that is informative,
yet easy to understand for even the newest of the newbies.
Web
site design
Secondary
to content is the actual design of your Web site. While the
user comes to your site specifically for information, they also
will want to enter an area that is easy to use and visually
appealing. Here are some usability tips regarding Web site design:
1.
Avoid long load times. While the latest technology
for Web sites is incredibly interesting and fun, lots of graphics,
Flash images, and audio can create long load times that make
the user wait. And, if customers have to wait too long, they
may leave -- and never come back. As a guide, users will generally
wait for a site to load for ten seconds before vacating.
2.
Make your pages easy to read. A common error in Web
usability is the incessant need to create the prettiest Web
site that ever existed. We've all seen them - every color
from the Crayola box of 64 has made its mark on these pages.
And, with a little bit of color usually comes a lot of cute
little images that dance across your screen. In all seriousness,
resist the urge to do this. Not only will it hoard a lot of
memory, but it will drive your users crazy. Black text on
a white background is the easiest to read. If you really want
a colored background, stick with a lighter shade, but remember
to use black text.
3.
Create a well-organized site. Maintaining a consistent
look and feel throughout your site is critical. The navigation
you use on the home page should be carried out throughout
your Web site. Clear navigation can either make or break your
site. You are basically providing your users with a road map
to your products and services. Don't let them get lost along
the way.
4.
Consider your space. Content should amount to 50-80%
of your page design, with navigation taking up approximately
20% of the space.
5.
Stay consistent with design elements. Select one or
two (maximum) fonts and stick with them throughout your site.
6.
Have a secure and automated server. Amazingly only
20% of current Web sites are secure.
7.
What can you do different? This is probably the most
important thing to remember when designing your site. Think
about your business and your competition. What are you doing
differently that will make users visit your site? Once you find
out what that is -- whether you offer the lowest prices, have
a special widget that no one else sells, or have reputable customer
service -- capitalize on that one thing by incorporating it
in your design elements.
Conclusion
There
are good sites on the Internet and there are an equal number
of bad sites (if not more!) out there. The good sites provide
for a smooth user experience - easy navigation and easy-to-find
information. The bad sites are slow to load, difficult to navigate
and leave the users frustrated before they can even get to the
information they initially needed. If you've already invested
the time and effort into developing a Web site, you should take
a serious look at the usability of your site. Here's an easy
homework assignment: Some day, when you've got a few hours to
spare, surf the Internet and make note of sites you think are
good and which ones drove you absolutely crazy. Investigate
the qualities of those sites and what made them good or bad.
Pretty soon, you'll start to see some patterns that you can
learn from and implement into your own usability strategy. Remember,
usability is all about creating a unique and enlightening user
experience. Usability is the name of the game -- isn't it time
you started playing?

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